FAQs

My water tastes fine. Why would I need a drinking water system?

Ordinary tap water can contain dissolved metals, such as iron or lead. It might contain chlorine, nitrates and mineral salts. Or it could have sulfates, mercury, asbestos or arsenic in it. A reverse osmosis water treatment system from EcoWater reduces more than 95% of dissolved solids, including many harmful contaminants.

I’m worried about bacteria in my drinking water. How can I be sure it’s removed?

EcoWater offers a microbiological drinking water purification system that is certified to reduce 99.9999% of bacteria, 99.99% of viruses, and 99.95% of cysts, such as giardia and cryptosporidia.

We also offer free water testing for homeowners that provides an analysis of factors like bacteria, lead, and chlorine levels. To schedule a free test, click here or call 865-344-5505.

What is the right system for my water problems?

The right product for your home is determined by testing your water, considering how many people are living in your home, understanding your normal water usage, taking into account the number of bathrooms you have, understanding the water-using appliances in your home, etc.

I already have an EcoWater system and I need to have it serviced. Who can help me with that?

Our expert technicians offer service Monday through Friday from 8:30 AM until 5:00 PM. To schedule a service appointment, please call 865-970-2225 or fill out our service request form. One of our service advisors will reach out ASAP to set you up with an appointment time.